Frequently Asked Questions
Have a question? We have answers!
Ever wondered how to get involved at the Arts Center, or when you need to arrive for a performance? Check out our list of frequently asked questions and feel free to contact us with any additional questions or concerns.
What time do Arts Center shows start? Generally speaking, Friday & Saturday performances begin at 7:30pm and Sunday matinees begin at 2:00pm. There are exceptions to this rule, however, such as children’s performances that sometimes begin at 2:00 on Saturdays. Show times are always included on our website, and often our Facebook page, so if you are unsure of the start time be sure to check our events page or call us at 615-563-2787
How does the box office work? All of our seats are on a first-come first-serve basis, and everyone has the opportunity to be at the front of the line regardless of when their ticket was purchased. The Box Office opens 1 hour before show time, and as patrons check in they will receive an A, B, C, D, E etc seating pass. There are 50 of each letter, however 25 A’s are set aside for season ticket holders for events in the season. The doors to the theatre open 30 minutes before show time and patrons will be let in in letter order, beginning with As, etc. Don’t want to wait in line but want to be the first in? See information about our Express Passes below!
Are you handicap accessible? Yes! There are no steps to enter our building and we have a special seating area inside the theatre for handicap accessibility. If you need to take advantage of our handicapped seating, please request a Pre-Seating pass when checking in at the Box Office.
Do you have a restaurant? In the past the Arts Center has had a functioning restaurant that served meals before performances. At this time, however, the kitchen space is rented out to Half Hill Farm, a Kambucha Brewery that does not serve food. We are looking into pre-show dinner options such as food trucks, etc but do not offer food services at this time. There are several restaurants just up the road in downtown Woodbury that may be able to accommodate your family or group. Please contact us if you have any questions.
Do I have to pre-pay? Pre-payment is generally required for all concerts and for certain shows in the ACCC season that are expected to sell out. Tickets can be purchased over the phone with any major credit or debit card, online, or in person. We offer group rates for many performances that require pre-payment or a credit card on file.
What happens if I can't use a ticket I purchased? In most cases, tickets are non-refundable. We understand, however, that certain emergencies may prevent you from using the ticket you purchased. If you know you are unable to attend a show, please notify us prior to the day of the event and we will do our best to accommodate your refund, although no guarantees can be made. Please note- last minute cancellations and group rated tickets are non-refundable.
How can I volunteer? We thought you’d never ask! There are endless opportunities for volunteers throughout the year, both on stage, back stage, and in the front of house. We utilize volunteers to work box office before performances, for various duties during the White Oak Craft Fair and other events, and during performances as actors, crew, set construction, etc. Send an email to Carol@artscenterofcc.com and tell her a little about your skill set and availability!
What is an Express Pass? An Express Pass is sold in addition to a Season Pass and allows patrons to arrive just 30 minutes before each show and be the first to go into the theatre! Only a limited number of Express Passes are sold for each performance, so you are guaranteed to always get your favorite seat! Express Passes cost $50 each, in addition to Season Ticket costs.
What is a Season Ticket? Season Tickets are a deal-saving opportunity for patrons to see all six shows in our ACCC season for one low price. Season Ticket holders save over 25% on performance tickets and also have opportunity to attend special events such as the Annual Meeting. An Adult Season Ticket costs $60 (an $88 value) and a Student Season Ticket costs $50 (a $76 value).
What is the difference between concerts and shows produced in-house? Most concerts are outside acts who are renting our space and performing for only 1-2 nights. While we still publicize concerts and include them as part of our Concert Season, they are different from ACCC produced shows because they are not auditioned and created in-house.
How do I display/sell my work in the White Oak Craft Shop or Berger Gallery? All work featured in our Craft Shop or Gallery is on consignment, must be hand-crafted by local Middle Tennessee artists, and is accepted on an as-needed basis. Crafters must be Artisan Members (can join for $25 if not), and the Arts Center receives 20% of the final sales price. Artists provide their own displays in most cases, and may set their own prices. Artists interested in selling in the White Oak Craft Shop should contact Brittany@artscenterofcc.com. Artists interested in having a gallery exhibit should contact Neal@artscenterofcc.com.
Can I hold my wedding or event at the Arts Center? Absolutely! We offer competitive rental pricing for the Wilma Adams Theatre, Cannon Hall, The Berger Gallery, and our outdoor Pavilion. Visit artscenterofcc.com/eventrentals for pricing, photos, and more information.
How can I audition for a show? Auditions are held for most productions and are open to anyone in the community. Sign up for our Audition Mailing List at artscenterofcc.com/auditions and be sure to check our Facebook Page for announcements!